FAQ
Frequently Asked Questions
Find answers to the most common questions about orders, shipping, products, returns, and account management at Zanory.
Orders & Purchase
How do I place an order?
Select your favorite jewelry item, add to cart, and proceed to checkout securely.
Can I modify my order after placing it?
Yes, within 12 hours of purchase if the order has not been processed.
Can I cancel my order?
Orders can be canceled before shipping confirmation is issued.
Do I need an account to purchase?
No, guest checkout is supported.
Why did my payment fail?
This may be due to bank restrictions, insufficient funds, or payment gateway issues.
Shipping & Delivery
How long does shipping take?
Typically 7–15 business days depending on destination.
Do you ship internationally?
Yes, we ship worldwide including US, UK, EU, and Asia regions.
How can I track my order?
Tracking number is sent via email after shipment.
What if my package is delayed?
Delays may occur due to customs or logistics peak seasons.
Do you offer free shipping?
Free shipping may be available depending on order value and region.
Products & Materials
Are your pearls real?
Yes, we use natural freshwater pearls in selected collections.
Will jewelry tarnish?
Proper care will maintain shine; avoid water and chemicals exposure.
Are crystals natural?
We use both natural and high-quality engineered crystals depending on design.
Is jewelry adjustable?
Many rings and necklaces are adjustable for flexible wear.
Is it suitable for sensitive skin?
Yes, we use hypoallergenic materials in most products.
Returns & Refunds
Can I return my item?
Yes, within 14 days of delivery if unused and in original packaging.
Who pays return shipping?
Return shipping costs are usually borne by the customer unless item is defective.
How long refunds take?
Refunds are processed within 5–10 business days after inspection.
Can I exchange items?
Yes, exchanges are supported for size or defect issues.
Support
How do I contact support?
Email: service@zanory.store
Response time?
Within 24–48 hours.